Privacy Policy

PRIVACY POLICY

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint or request.

We collect, use, and are responsible for certain personal information about you. When we offer goods and services to individuals in the European Economic Area (EEA), we are subject to the EU General Data Protection Regulation (EU GDPR), which applies across the entire European Union. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible as a “controller” of that personal information for the purposes of the GDPR. We are responsible for your personal information as a “business” under the CCPA/CPRA.

  1. Key Terms. It would be helpful to start by explaining some key terms used in this policy:
We, us, ourLH LAW HOLDINGS LLC, an Ohio Limited liability
company, d/b/a Legal Halp
Personal informationAny information relating to an identified or identifiable
individual
Sensitive Personal InformationPersonal information revealing a consumer’s account
numbers and credentials, precise geolocation, and/or
contact information.

  1. Personal Information We Collect About You. We may collect and use personal information, including
    sensitive personal information, that identifies, relates to, describes, is reasonable capable of being associated
    with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
    If you do not provide personal information required to provide products and/or services to you, it may delay or
    prevent us from providing products and/or services to you.
  2. How Your Personal Information is Collected. We collect personal information from the following categories of sources:
    • You, directly in person, by telephone, text, or email and/or via our website
    • Third party with your consent (e.g., your bank)
    • Internet service providers
    • Data analytics providers
    • Operating systems and platforms
    • Social networks
    • Publicly accessible sources (e.g., property records)
    • Cookies on our website
  3. How and Why We Use Your Personal Information. Under data protection laws, we can only use your personal information if we have a proper reason for doing so, for example:
    • To comply with our legal and regulatory obligationsFor the performance of our contract with you or to take steps at your request before entering into a contractFor our legitimate interests or those of a third party –or–Where you have given consent

    A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
  1. EEA Data Subjects: Promotional Communications. We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and/or services, including exclusive offers, promotions or new products and/or services. We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal information with the utmost respect and never sell or share it with other
    organizations for marketing purposes.
    You have the right to opt-out of receiving promotional communications at any time by:
    • Contacting us at assistant@legalhalp.com; or
    • Using the “unsubscribe” link in emails or “STOP” number in texts
  2. Who We Share Your Personal Information With. We routinely share personal information with:
    • Our affiliates, including companies within our group
    • Service providers we use to help deliver our products and/or services to you, such as payment service providers
    • Other third parties we use to help us run our business, such as marketing agencies or website hosts
    • Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers
    • Credit reporting agencies
    • Our insurers and brokers
    • Our banks

    We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations. We will not share your personal information with any other third party.
  3. How Long Your Personal Information Will Be Kept. We will keep your personal information while you
    have an account with us or while we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:
    • To respond to any questions, complaints or claims made by you or on your behalf
    • To show that we treated you fairly –or–
    • To keep records required by law
    We will not retain your personal information for longer than necessary for the purposes set out in this policy.
    Different retention periods apply for different types of personal information.
  4. California Consumers: Your Rights Under the CCPA/CPRA. You have the right under the California
    Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and
    certain other privacy and data protection laws, as applicable, to exercise free of charge:
Disclosure of Personal Information We Collect About
You		You have the right to know, and request disclosure of:
  • The categories of personal information we have collected about you, including sensitive personal information
  • The categories of sources from which the personal information is collected
  • The categories of third parties to whom we disclose personal information, if any –and–
  • The specific pieces of personal information we have collected about you

Please note that we are not required to:
  • Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained
  • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or–
  • Provide the personal information to you more than twice in a 12-month period
Disclosure of Personal Information Sold, Shared, or
Disclosed for a Business Purpose		In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:
  • The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and–The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose
You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information.
Right to Limit Use of Sensitive Personal InformationYou have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to:
  • Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services
  • To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, if the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business –and–
  • As authorized by further regulations
You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.
Right to DeletionSubject to certain exceptions set out below, on receipt
of a verifiable request from you, we will:
  • Delete your personal information from our
    records –and–Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort

Please note that we may not delete your personal information if it is reasonably necessary to:
  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of
    our ongoing business relationship with you, or
    otherwise perform a contract between you and usHelp to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes
  • Debug to identify and repair errors that impair existing intended functionality
  • Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law
  • Comply with the California Electronic Communications Privacy Act
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
  • Comply with an existing legal obligation –or–
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information
Right of CorrectionIf we maintain inaccurate personal information about
you, you have the right to request us to correct that
inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal
information.
Protection Against RetaliationYou have the right to not be retaliated against by us
because you exercised any of your rights under the
CCPA/CPRA. This means we cannot, among other things:
  • Deny goods or services to you
  • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
  • Provide a different level or quality of goods or services to you –or–
  • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services

  1. EEA Data Subjects: Your Rights Under the EU GDPR.
Right to Be InformedThe right to know or be notified about the collection and use of your personal information
Right to AccessThe right to be provided with a copy of your personal information (the right of access)
Right to RectificationThe right to require us to correct any mistakes in your personal information
Right to be ForgottenThe right to require us to delete your personal information—in certain situations
Right to Restriction of ProcessingThe right to require us to restrict processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data
Right to Data PortabilityThe right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations
Right to ObjectThe right to object:
  • At any time to your personal information being processed for direct marketing (including profiling)
  • In certain other situations to our continued processing of your personal information, e.g., processing carried out for our legitimate interests
Right Not to be Subject to Automated Individual Decision-MakingThe right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, see the
guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the EU General
Data Protection Regulation.

  1. How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy
    Policy, you may email us at assistant@legalhalp.com.
    • Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.
    • We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
    • Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.
  2. Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent
    personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access
    to your personal information to those who have a genuine business need to access it. Those processing your
    information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have
    procedures in place to deal with any suspected data security breach. We will notify you and any applicable
    regulator of a suspected data security breach where we are legally required to do so.
  3. EEA Data Subjects: How to File a GDPR Complaint. We hope that we can resolve any query or concern you
    raise about our use of your information.
    The GDPR also gives you the right to lodge a complaint with a supervisory authority, in the European Union (or
    EEA) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
  4. Changes to This Privacy Notice. This privacy notice was published on November 26, 2024, and last updated
    on November 26, 2024.
    We may change this privacy notice from time to time–when we do, we will inform you via our website or other
    means of contact such as email.
  1. How to Contact Us. Please contact us by email or telephone if you have any questions about this privacy policy
    or the information we hold about you.
    Our contact details are shown below:
    Email: assistant@legalhalp.com
    Phone: (216) 208-4743